In case you are not able to request support from the management interface, you can submit a support request via email. Do not hesitate to send an email to:
Be sure to include the following information:
- First name and last name.
- A phone number where we can contact you.
- Your country and time zone.
- Your EZ VPNTM account email address.
- The EZ BoxTM ID (This is the device MAC address. You'll find it on the device label) if the problem is related to a device.
- A detailed description of the problem.